Effort n. earnest and conscientious activity intended to do or accomplish something
Pride (in your work) n. Pleasure or satisfaction taken in an achievement
Consideration n. Thoughtful concern for others; solicitude
Expectations n. A standard of conduct or performance expected by or of somebody
The following is a letter that i sent out to an insurance company...
This is a letter i unfortunately had to send...
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April 10, 2006
XXXX XXXXX
Coughlin & Associates Ltd.,
Ottawa, ON K1S
RE: Group Life Insurance
PlanCertificate: XXXXXXXX
Ms. XXXXX,
Per our conversation, I received the required death claim forms, along with your personalized letter.
I would like say that it was very nice of you to have taken the time to personalize your cover letter and offer your sincerest sympathy, however you may want to verify the details of the deceased prior to sending the letter.
In this case, your personalized letter stated “We regret to hear of the death of your father…” as much as your condolences are appreciated, what would have been even more appreciated in this difficult time was if you had taken the time to verify the gender of the deceased.
In this case, the deceased is female, making her my mother not father. I believe the gender of an insured life is a vital question when applying for life insurance and you would have that information on file.
If you don’t have the time to research the details for a particular case, then I suggest you either not offer your condolences or leave it generic so in the future you will not upset those that have been left behind, as well as trivialize the death of a loved one.
Should you have any questions, please do not hesitate to contact me at the address listed below.
Sincerely,
XXXXX (Miss.)
cc. MGR
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...clearly my expectations were to high.
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